BeneFIT is a chain of 12 Danish physiotherapy clinics. For communication they use their own intranet system, which is with folder based user interface, limited functionality to upload and download of documents and a lack of centralized data system for all clinics. Furthermore, it doesn’t provide users with full awareness, when new documents are being added or modified.
To create e-concept of a system, which will provide and enhance the sharing, e-learning and communication experience in BeneFIT physiotherapy chain.
The first step was to research the problems and needs of the physiotherapists and other BeneFIT employees. This way a better comprehension of the situation and user experience was gained. Furthermore, a service safari was executed, in order to understand how other systems are functioning.
After analyzing the results from the research phase and idea generation the team designed the information architecture of the new system. A list of essential features was also developed, in order to satisfy the users needs.
Creating sketches of wire-frames and a mock-up of the user interface was the final step for this project. This way the concept was prepared to be tested on the employees. Thus, the information gained from the user tests could be used to improve the system in future iterations.