BeneFIT Concept

UCN PROJECT

BENEFIT INTRANET CONCEPT CASE

Benefit-user-interface-general

Project Description

BeneFIT is a chain of 12 Danish physiotherapy clinics. For communication they use their own intranet system, which is with folder based user interface, limited functionality to upload and download of documents and a lack of centralized data system for all clinics. Furthermore, it doesn’t provide users with full awareness, when new documents are being added or modified.

DEVELOPMENT PROCESS

Research

The first step was to research the problems and needs of the physiotherapists and other BeneFIT employees. This way a better comprehension of the situation and user experience was gained. Furthermore, a service safari was executed, in order to understand how other systems are functioning.

Ideation

After analyzing the results from the research phase and idea generation the team designed the information architecture of the new system. A list of essential features was also developed, in order to satisfy the users needs.

Prototyping

Creating sketches of wire-frames and a mock-up of the user interface was the final step for this project. This way the concept was prepared to be tested on the employees. Thus, the information gained from the user tests could be used to improve the system in future iterations.

Features
Strengths
Features
  • Global and personal messaging
  • Internal and email notifications
  • News feed and sharing functions
  • Articles and documents
  • Calendar, Archive and Digital Library
  • Clinics and members’ profiles
  • Membership structure
  • Filter and search function
Strengths
  • Improved User Interface design
  • Consistent design on multiple devices
  • User-centered system
  • Providing better User Experience
  • E-learning platform
  • Internal online community between the different clinics
  • Creating global events in an easy way
  • Increasing the overall workflow efficiency

CONCEPT RESULT

Dashboard-for-Benefit
Digital-library
archive-and-documents

USE CASE

E-learning advantage of teachable moments
Benefit owners
administration-and-tutorials-recording-
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